Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you need to return an item, our policy provides a straightforward process in full compliance with UK consumer protection laws.
Our Policy at a Glance:
• 14-day return window from the date of delivery.
• Convenient return processing via our dedicated UK returns address.
• Items must be unworn, unwashed, and in their original packaging.
• Return shipping costs are the responsibility of the customer (except for faulty items).
Right to Cancel (UK Consumer Contracts Regulations)
In accordance with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order and request a return for any reason within 14 calendar days from the day you receive your goods.
Return Eligibility Criteria
To qualify for a full refund or exchange, returned items must meet the following conditions:
• The item must be entirely unworn, unwashed, and in its original condition (not worn outdoors).
• The item must be securely packed in its original packaging.
• The return request must be initiated within 14 days of the confirmed delivery date.
• Items altered, damaged, or soiled after delivery cannot be accepted for a return.
How to Return Your Item
To ensure your return is tracked and processed efficiently, please follow these steps:
1. Request Authorization: Email our support team at hello@funkyslippers.co.uk with your order number and the items you wish to return.
2. Receive Return Instructions: Our team will respond within 1 business day with your return authorization and the exact delivery details for our UK returns facility.
3. Pack & Post: Pack the slippers securely. We strongly recommend using a tracked service (such as Royal Mail Tracked 48) and retaining your proof of postage.
Exchanges
If you require a different size or design, please initiate a return using the steps above. To ensure you receive your replacement item as quickly as possible, we process exchanges by issuing a refund for your original item upon receipt, allowing you to place a new order on our website immediately.
Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if your goods are faulty or not as described.
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by emailing hello@funkyslippers.co.uk . Please include:
• Your order number
• A brief description of the issue
• Clear photographs of the fault or damage
Once verified, we will arrange for a full refund or a priority replacement to be shipped at our expense. You will not be responsible for return shipping costs on verified faulty items.
Refund Processing Timelines
Once your return is delivered to our UK facility, it will be inspected by our team.
| Action | Timeline |
| Return Inspection & Approval | 1–3 business days from arrival at our facility |
| Refund Issued by FunkySlippers | Within 5 business days of approval |
| Funds Credited to Your Account | 3–5 business days (depending on your bank/card issuer) |
All refunds are automatically credited back to the original payment method used at checkout.
Business & Contact Information
FunkySlippers is operated in accordance with European and UK e-commerce standards.
• Business Email: hello@funkyslippers.co.uk
• Registered Business Address: Rua do Canto 18, 2415-481 Marrazes, Leiria, Portugal
• Returns Facility Location: United Kingdom (Full address details provided upon return authorization)
