Frequently Asked Questions
Have a question about FunkySlippers? Look through our commonly asked questions below. If you need further assistance, our support team is available at hello@funkyslippers.co.uk.
Orders & Delivery
• How long will my order take to arrive?
Your order fulfillment process consists of two distinct stages:
1. Handling & Processing: 1–3 business days (Monday to Friday) to quality check, pack, and hand your package to the courier.
2. Transit & Delivery: 6–9 business days after dispatch to reach your UK address.
Please note that business days operate Monday through Friday and exclude public holidays.
• Will I get a tracking number?
Yes. Every order is dispatched with end-to-end tracking. You will automatically receive a dispatch confirmation email containing your tracking number within 1–3 business days of placing your order. If you do not see it within 4 business days, please check your spam folder before contacting support.
• Where do my slippers ship from?
FunkySlippers is an e-commerce brand with our primary administrative offices based in Portugal. To offer a wide range of unique novelty slippers at fair prices, we utilize an international fulfillment model. Your slippers are dispatched directly from our trusted international supplier networks. UK customs clearance is handled automatically, meaning there are absolutely no hidden customs fees or extra duties for UK shoppers upon arrival.
• Do you deliver to all parts of the UK?
Yes. We deliver exclusively to the United Kingdom, covering England, Scotland, Wales, and Northern Ireland. For extended or remote regions (such as the Scottish Highlands and Islands), please allow up to 10 business days for final delivery transit.
• My order is delayed — what should I do?
Please monitor your tracking link provided in your dispatch confirmation email. If the tracking status shows an unexpected courier stall of more than 5 business days, or if 14 business days have passed since dispatch, contact us immediately at hello@funkyslippers.co.uk. We will investigate with the courier and arrange a priority replacement or full refund.
• Can I change my delivery address after ordering?
Address modifications can only be processed if your order has not yet been handed over to our fulfillment partner. Please email hello@funkyslippers.co.uk immediately with your order number and the corrected address. Once a dispatch email has been generated, we are unable to alter the destination.
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Products & Sizing
• How do your sizes work? Are they true to size?
Our slippers are listed in standard UK sizing. We provide a dedicated size guide on each individual product page. If you are typically between sizes, we recommend selecting the next size up for a comfortable, spacious loungewear fit—especially if you plan to wear thick socks.
• What are the slippers made from?
Our novelty collections feature ultra-soft plush fleece or premium faux fur uppers, memory-foam cushioned insoles, and reinforced synthetic anti-slip outsoles. We proudly operate a 100% cruelty-free inventory and do not use real animal fur. Material specifications are clearly detailed on each product page.
• How do I clean my slippers?
For plush and faux fur designs, we recommend spot cleaning using a damp cloth and a mild, diluted detergent, followed by natural air drying. Do not machine wash or tumble dry. For our lightweight EVA cloud slides, simply wipe clean with water.
• Can these slippers be worn outdoors?
Our plush novelty slippers are engineered specifically for indoor comfort. While the outsoles provide excellent grip for indoor flooring, they are not intended for rugged outdoor terrain or wet weather conditions. Our high-density EVA cloud slides are highly versatile and suitable for light outdoor use (such as gardens or patios).
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Returns & Refunds
• What is your return policy?
We provide a straightforward 14-day return window starting from the day your parcel is delivered. Items must be completely unworn, unwashed, and in their original packaging to qualify for a full refund. To initiate a return, email hello@funkyslippers.co.uk for authorization and explicit return instructions.
• Where are returns processed? Do I ship internationally?
Yes. While our primary business headquarters are located in mainland Europe, we process all customer returns via a dedicated returns facility located inside the United Kingdom. You will never be asked to mail items back to an overseas address. Standard return postage is the responsibility of the consumer.
• How long does a refund take to process?
Once your return arrives safely at our UK facility, it will be inspected within 1–3 business days. Approved refunds are issued within 5 business days of inspection, and funds typically credit back to your original payment method within an additional 3–5 business days, depending on your bank's protocol.
• My item arrived damaged or incorrect — what should I do?
Please notify us at hello@funkyslippers.co.uk within 48 hours of delivery. Include your order number along with clear photographs showing the defect or the incorrect item received. Verified issues will be resolved immediately with a priority replacement or full refund at zero extra cost to you.
